Water Meter Application Assistance in Terengganu

What we help with

• New supply & meter applications

  Assistance with applications for a new water supply and meter connection for residential or commercial properties in the Terengganu area.

• Account-holder / name changes

  Help with the applicable new-account or change-of-holder process. The applicable process depends on SATU requirements; it is not an automatic transfer of the previous owner's account or deposit.

• Reconnection applications

  Assistance with reconnection of supply, subject to Syarikat Air Terengganu Sdn. Bhd. (SATU) requirements and any outstanding account matters. Same-day reconnection is not guaranteed.

• Document preparation & review

  Help preparing and reviewing the completeness of your application information before submission.

• Submission coordination & follow-up

  Coordination of authorised submission and follow-up on the application status, where permitted.

• Plumbing assessment (separately quoted)

  Where plumbing work is needed alongside the application, a separate assessment and quotation can be arranged through an independent provider.

How the process works

1. 1

   Share your details

   Tell us your property area, whether it is residential or commercial, and the type of application - new supply, account-holder change, or reconnection.

2. 2

   Confirm scope & assistance quote

   A provider confirms the required information, the scope of assistance, and an assistance fee quote before you proceed.

3. 3

   Prepare & coordinate submission

   Documents are prepared and submission coordinated where authorised and permitted. You may need to attend or sign personally.

4. 4

   Follow up on SATU's decision

   We follow up on Syarikat Air Terengganu Sdn. Bhd. (SATU)'s decision and coordinate any separately approved plumbing work.

Fees & charges

Coverage

We cover Terengganu and nearby areas, subject to your location and provider availability. Please share your location so we can check whether assistance can be arranged.

Protect your personal information

To start, we ask for your area, property type, application type, owner or tenant status, and whether a meter already exists. Please do not send identity documents, full ID numbers or unredacted bills through the public enquiry form. A provider will confirm the required documents and the appropriate way to supply them later.